We take great pride in our materials and workmanship, but should you have any complications a return service is available.
Please email email@example.com to receive a Return Authorisation Form.
Once completed, send this form back to the above email address to progress with your return and/or refund of product.
Pearl Perfection will replace or refund any items, within a 12 month warranty period from the date of purchase, that are deemed to be faulty. If refunded, you will be refunded the value of the item at the time of your transaction.
Items must be returned brand new, unworn and unscratched, in their original packaging with proof of purchase for a full refund.
The returned item remains your responsibility until it reaches Pearl Perfection.
Pearl Perfection is not liable for any loss or damage to products whilst in transit.
Once we have received your return, our in-house jeweller will determine as to whether you will receive a refund, replacement or repair for your product. We will then inform you via email of this decision. Returns are usually processed within 10-14 working days, although during busy periods this may vary.
Any refunds will be made back by the means of the original purchase, i.e. credit card or gift card.
Refunds may take up to 10 working days to appear on your card.
While we don’t cover the cost of transporting your return back to Pearl Perfection, we will happily cover the cost of delivering your new product should you request a replacement product.
No credits or refunds can be offered if you have received a product free of charge in conjunction with an offer via www.pearlperfection.com.au.
We do not accept returns or refunds for products sold by one of our stockists. Please contact your stockist directly for their return and refund policies.
Returns should be shipped by registered mail to:
137 Melbourne Street